We offer 3 convenient ways for our customers to order from us – online, by phone
or by fax or mail.
Please click How To Order for complete ordering instructions.
Our call center is open Monday to Friday from 6:00am to 5:30pm PST and Saturday
and Sunday from 7:00am to 3:00pm PST.
For all items listed as “Prescription” or marked with an “Rx” symbol, we will require
a valid prescription to process the order. Without a valid prescription for such
items, we will not be able to process and ship your order.
You may send your prescription to us by fax, email, or mail.
Our toll free fax number is: 1-877-530-0700,
Our email address is: CustomerService@GetCanadianDrugs.com
Our mailing address is: GetCanadianDrugs.com, Unit #103 20560 56th
Ave, Langley, BC, Canada, V3A 3Y8.
We recommend that you place your order first and then send us your prescription
as this will help us match your prescription to your order and avoid delays in processing
you order.
Because we are located outside the United States, we are unable to transfer prescriptions
from US pharmacies. However, you can ask your doctor’s office to directly fax us
a new prescription or call in a prescription to us to save yourself a visit to the
doctor. Most doctors are happy to do so. If you prefer, we can contact your doctor
and take care of this for you.
Prescriptions are valid and usable within one year from the date the prescription
was written. In the interest of patient safety, if a prescription is received by
GetCanadianDrugs.com more than 4 months after it was written, we will need to contact
the prescribing physician to verify that there have not been any changes to the
medication, strength or dosing.
There are many fly by night websites selling drugs online, but GetCanadianDrugs.com
is quite the opposite. We are real people selling real medications from licensed
facilities under strict regulations. Our website is certified by the Canadian International
Pharmacy Association, TRUSTe, Pharmacy Checker and all purchases through us are
independently backed by buySAFE. We have licensed pharmacists (some of whom are
licensed in both Canada and the United States) on staff that our customers have
easy access to for any questions about their medications or health.
Order Processing and Shipping Questions
Our shipping charge is a single flat rate of $9.99 for your entire order regardless
of the number of products you order. Additionally, from time to time, we have specials
on certain items where shipping is free!
After your order is placed and we have received any required documents, it will
take 3 business days to process your order and once processed, your order
will be shipped.
Before your order is shipped, we need to verify and review your medical information,
prescription/refills, payment, availability of stock and then route the order to
the appropriate pharmacy for shipping. The pharmacist at the dispensing pharmacy
will then perform a second check of your prescription. After this, your drugs will
be selected from the dispensing area, labeled, checked for a third time by the pharmacist
to ensure you are getting the correct drug/dosage and then finally packed for shipping.
We do our best to complete all this within 3 business days!
Remember, if we have not received your prescription or there is a problem with your
payment, we cannot start the order processing discussed above which will result
in a delay in your order being shipped.
We process your orders as soon as possible. However, if your account information
is inaccurate or incomplete, this can slow down the order process. Always ensure
that you enter your account information accurately and ensure that all the fields
are completed when filling in our online forms. Failing to send us your prescription
for any items you have ordered that require a prescription will delay your order.
Always remember to promptly send us your prescription when ordering prescription
items.
With our flat rate shipping, once the order is shipped, the delivery time is typically
8 to 18 business days.
We understand that when you order products from web-based companies in the USA,
your packages arrive very quickly which is why we sincerely appreciate your patience
and understanding that most of our parcels are shipped to you from outside of the
United States and therefore take longer to be delivered. Every day millions of parcels
coming into the USA have to clear U.S. Customs and this can take some time. Parcels
shipped from within the USA don’t have to go through the border control procedures
and thus arrive sooner. By shipping your orders from pharmacies located outside
the USA, we are able to offer lower pricing than what American pharmacies charge.
We trust the savings is worth the wait!
In rare cases, a shipment can arrive outside the standard delivery time. There are
a number of factors outside of our control which can play a role. For example, there
can be longer than normal delays at U.S. Customs during busy seasons such as in
December and early January due to the large number of packages crossing the border,
changes to parcel screening and shipping protocols for security reasons and inclement
weather affecting flights carrying international mail.
Don’t worry, we guarantee that you will receive your order!
Bulk shipments of medicines from outside the USA are denied entry into the country
so we are unable to stockpile foreign drugs in the USA and ship them from within
the USA. If this were allowed, we surmise that American pharmacies would be selling
you lower cost foreign drugs which they would ship from their local American pharmacy
locations.
While using couriers such as Fedex and UPS for most products is feasible, they are
not when shipping pharmaceutical products into the USA. Our extensive experience
shows that courier shipments of even personal amounts of medicines are treated as
commercial shipments by U.S. Customs resulting in delivery hold ups at the border
in excess of a month and routine denial of entry into the country by Customs officials.
The international mail method we use is the fastest practical way to safely deliver
your medications. If there was another faster way, please trust that we would use
it because our goal is to ensure you are delighted with your shopping experience.
Payments, Prices and Guarantees
All prices listed on our website are in US dollars.
Yes, absolutely!* If you are not completely satisfied with your purchase, simply
return the unopened product within 14 days and receive a full refund. If the product
package has been opened, you can still return it. Return the opened product to us
within 14 days and we'll apply a credit to your account for 50% of the value of
the product. Just call us toll-free at 1-877-530-0799 within 14 days of the receipt
of your order and let us know why you are not satisfied. If we cannot make it right,
we'll provide you with the return shipping instructions and tell you how to claim
your refund or credit. Please note that our policies prohibit returned medications
(opened or unopened) from being re-dispensed. As such, all returned medications
will be destroyed, but this will not affect the Satisfaction Guarantee and Return
Policy described above.
*See our Terms of Sale and Conditions for complete details.
GetCanadianDrugs.com accepts Visa, MasterCard and
Personal Checks by fax, email or mail
which we bill electronically. All orders are billed in US dollars.
Yes, absolutely! Our website uses industry standard security measures, including
SSL (Secure Sockets Layer) to ensure a safe and secure shopping experience. We have
taken every precaution to make your transaction secure and all account information
submitted to us is safely and securely isolated from unauthorized access. We are
approved by Security Metrics to be PCI compliant, which means we adhere to the latest
Visa/Mastercard standards for credit card safe online shopping.
GetCanadianDrugs.com will only charge the cost of the products ordered and a flat
shipping rate of $9.99 (unless the order qualifies for free shipping), however please
be aware that an international transaction fee may be charged when using a credit
or debit card. This fee is charged by some banks and credit card companies, even
though the transaction is in US dollars. To confirm whether you will be charged
such a fee please contact the credit card company or bank that issued the card you
plan to use before placing your order. If your credit card company charges such
a fee, you can pay by check to avoid incurring the fee.
We are unable to process a claim directly with your insurance company. We will,
however, provide you with a proper receipt for insurance purposes. Many insurance
companies will reimburse you for your purchases from GetCanadianDrugs.com. Please
check with your insurer before ordering.
Product Questions
GetCanadianDrugs.com goes through extensive efforts to ensure that you get the highest
quality products. We source all our products either directly from the manufacturers
or from licensed and reputable multi-million dollar wholesalers that we have direct
and personal relationships with. These manufacturers and wholesalers are GMP (Good
Manufacturing Practice) or WHO (World Health Organization) certified and are regulated
in their respective jurisdictions by regulatory bodies similar to the US FDA. In
fact, many of the manufacturing facilities of these manufacturers are inspected
by the US FDA and these facilities have received US FDA approval.
In the interest of public protection, we will not sell or ship narcotics or controlled
substances.
The only genuine difference between most brand name drugs and their generics is
the brand product costs more. All generics provided by GetCanadianDrugs.com are
rigorously government tested and approved for chemical and medicinal equivalence
to their brand name counterparts. Our generics have the same quality, purity and
stability as brand name drugs. Generics often cost less because the brand name manufacturer's
patent may have expired, which permits generic drug makers to make the identical
product and compete with the brand manufacturer. When the patent expires, patients
finally benefit from a fair and free market for the product. So go ahead and take
advantage of this benefit. Generics are the smart choice for saving money.
Absolutely! By law, generic drugs must be “bioequivalent” or identical to the referenced
brand name drug when it comes to dosage form, intended use, effects, side effects,
route of administration, risks, safety, and strength. Simply put, their pharmacological
effects are exactly the same as those of their brand-name counterparts.
No, we will not automatically substitute any of your orders without your permission
and authorization. If you ordered the brand name product, you will get the brand
name product and if you ordered a generic product, you will get the generic product.
Yes, though the generic equivalent pills will have the same active medicinal ingredient
and work in exactly the same way as their referenced US brand name, the color, size
and shape of the pills may be different. This is generally due to certain laws that
restrict generic manufacturers from producing a pill that looks “exactly” like the
referenced brand name counterpart.
Since there can be many generic companies authorized to make the same generic drug,
it is quite possible that the generic drug you get through us looks different than
the generic drug you get from your local pharmacy. If the generic drug you get through
us is made by the same generic company as the one you get from your local pharmacy,
then the two drugs should look the same.
For the most part no - brand name drugs you get through us will look the same as
the ones you get at your local pharmacy. However, some brand name pills may look
slightly different in different countries than they do in the US. Three good examples
are Nexium, Zoloft and Celexa. In the US, Nexium is available as a purple capsule,
yet in Canada, Nexium is available as a light pink tablet. Similarly, in the US,
Zoloft is available as a tablet while in Canada, it is available in a capsule form.
For Celexa, in the US, the 20mg is available as a peach colored tablet and internationally,
the pill is white and slightly smaller than the US pill. In all three examples,
the US pill and the international pill contain the same active ingredients and are
made by the same drug company. However, perhaps to segregate their markets or for
other reasons, the drug company decided to make the Canadian or international pill
a different color or different dosage form (i.e. tablet vs. capsule).
In some cases, drug companies may brand the same drugs under different names in
different countries. As such, the product(s) you receive may have a different name
than the referenced US name, however, they will contain the exact same medicinal
ingredients in the same dosages. A good example of this is the drug Zyrtec. In Canada,
Zyrtec is marketed under the brand name of Reactine, even though the same drug company
makes both Zyrtec and Reactine and other than the name, there are no differences
whatsoever between the two products. Drug companies likely do this to segregate
their markets or to discourage consumers from buying from different countries.
We carry a much broader selection of prescription medications than those listed.
If you don't see the drug you are looking for, please call us at 1-877-530-0799.
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